Returns & Exchanges

At RIOT DIVISION, we ensure your functional gear meets your expectations, but if a piece isn't right, you have 14 days from delivery to request a return or exchange. All items must be in their original condition with all technical tags and packaging intact.

1

Initiate Request

Contact our support team via email with your order number and the specific items you wish to return or exchange to receive a return authorization.

2

Package Your Gear

Securely pack the items in their original functional packaging, ensuring all modular components and tags are included to avoid restocking fees.

3

Ship the Item

Send the package using a trackable shipping service to our warehouse address provided in the confirmation email; please note that return shipping costs are the responsibility of the customer.

4

Quality Inspection & Refund

Once our team inspects the returned items for wear, we will process your refund or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing